A national network with 300 service points
Solid and dynamic with a highly organized business structure and strong orientation towards our customers, Doctor Hail guarantees excellence in the management of hail claims. An expert staff of professionals work together in synergy to ensure an integrated and personalized service both to insurance companies and car fleets. The guarantee, reliability and the capacity to provide customized solutions are the principle values at the heart of Doctor Hail.
An extremely high level of management is the driving force that guides Doctor Hail, boasting among its founding members important international managers in the automotive industry and in customer care on a global level.
“Dottor Grandine” is the italian brand of Doctor Hail, an industry leader in the repair of hail damaged vehicles.
Behind a great company, a successful team, along with the best technicians.
The management of the service network throughout the italian territory is coordinated by our office headwaters in Turin and Rome.
Doctor Hail uses the innovative paintless dent removal technique, a technique that restores car panels to their original form, completely canceling all signs of damage without the need of invasive methods such as the use of fillers or paint. A revolutionary technique, the best in the world, that guarantees huge economic savings, as well as a major increase in efficiency.
Thanks to a Call Center open 24/7 and the network of specialized Service Centers active throughout Italy, Doctor Hail provides each client from the very beginning with an expert technical staff that is by their side throughout the entire process.
Doctor Hail offers a personalized service, adapted to meet the specific needs of each individual client. Available services includes:
Based on the volume of vehicles, the severity of the damage and the space you have available, Doctor Hail will supply you with the appropriate number of technicians to quickly repair all of your damaged vehicles.
In addition to our expert team of PDR technicians, Doctor Hail will provide a specialized Remove and Install team to disassemble/reassemble the vehicles during the repair, as well as final cleaning and detailing of the repaired vehicles.
Our 360° service:
2. Remove and Install team;
3. Final cleaning and detailing;
4. Courtesy car;
5. Mobile paint station.
Doctor Hail brings the maximum of performance to those who want to build strong, lasting relationships with their clients. Its revolutionary approach provides clients with a complete, 360° assistance : from the first contact to the return of the repaired vehicle without a worry, Doctor Hail takes care of everything! The guarantee of one of a kind results with an extremely high level of customer care results in loyal clients.
Doctor Hail's core business is to offer a full turnkey solution to the repair of hail damage claims. You won't have to worry about hail claims anymore: we will spoil your clients for you!
The 13 pluses of Doctor Hail
1. ZERO Deductible.
2. Courtesy car always available.
3. Dedicated Call center inbound e outbound active 24/7.
4. A single representative dedicated to each client throughout the entire process..
5. Guaranteed anti-fraud system.
6. The vehicle maintains its pre-hail value.
7. No claims adjuster.
8. Minimal environmental impact.
9. Lifetime guarantee.
10. A highly developed network, dense and structured
11. Complimentary car wash post repair.
12. Customized treatment for our VIP clients.
13. Follow up service to evaluate customer satisfaction.
Doctor Hail has a department dedicated exclusively to the management of hail damage claims in large car parks and all types of uncovered car deposits and lots.
Doctor Hail is among the largest operators in the industry, and is structured to organize very quickly (often the same day), temporary, “immediate response” repair centers on site on the clients' lot. Doctor Hail equips the lot with portable tents and mobile paint stations when necessary, allowing Doctor Hail technicians to carry out repairs in optimal conditions. This service is exclusive to Doctor Hail, the only operator in the Italian market to provide these technologies.
More than 300 strategic partnerships consolidated with top of the line service points allow for an immediate repair of hail damaged vehicles, satisfying each clients' every need.
Durante la 55° assemblea del gruppo Agenti di Vittoria Assicurazioni si è anche parlato dell’eliminazione della perizia tradizionale in favore della perizia in real time, uno dei plus di Dottor Grandine
La video perizia HD è un’applicazione che permette a tutti gli attori del processo di condividere e consultare, in tempo reale, il video in alta definizione del veicolo danneggiato dalla grandine.
Abbiamo chiesto al team di Dottor Grandine e al suo amministratore delegato Giorgio Riso di esporci il percorso della gestione “chiavi in mano” di Dottor Grandine.