Giorgio Augusto Riso

Founder and CEO of Dottor Grandine.
During his career, he has worked with international companies such as FCA-Chrysler and Vodafone. His main skills include market development, defining business strategies and marketing initiatives, managing sales activities, specialist outlets and local dealers, and he has extensive experience in Customer Care and Customer Satisfaction.
Dottor Grandine - Giorgio Riso
Graduated in 1994 in Economics and Commerce at "La Sapienza" in Rome, he deepened his studies at the London School of Economics and the Friedrich Naumann Foundation.
Customer service
Marketing & Sales
Executive level interaction
  • Dottor Grandine - Logo
    • since 2013
    Dottor Grandine
    Chief Executive Officer


    Dedicated entirely to damages on vehicles caused by Hail, specialised in cold technique car repairs.


    A management team born and raised in the automotive sector with experience gained alongside some of the world's most important brands in both the Italian and international markets, who are now boasting a high level of expertise in customer relationship management activities.


    to create a reliable and strategic structure with integrated expertise capable of guaranteeing global assistance that goes beyond the ordinary concept of car repairs.

  • Aicon logo - Work experience Giorgio Riso
    • jun 2008
    • Dec 2011
    • Milan
    Aicon group
    Global CRM Director

    Definition of business strategies and business development plans on an international level. Worldwide implementation of sales strategies and supervision of all the market analysis activities. Determination and development of goals, after sales strategy proposals, and intervention plans towards the improvement of customer satisfaction and customer lifetime value

    • Apr 2006
    • Jun 2008
    • Milan
    • Ivrea
    Vodafone IT
    Head of Business Customer (N/W Area) Styles Code

    Ensure one-to-one, inbound and outbound marketing initiatives. Manage cross-selling and up-selling activities. Management of contact centres in northwest Italy. Improve customer satisfaction and customer Lifetime Value. Improve sales and increase the Share of Value per customer. Improve customer loyalty by managing contact activities aimed at satisfaction. Direct management of 350 resources, reaching cross-selling, up-selling and loyalty targets.

  • FCA logo - Work experience Giorgio Riso
    • Jun 2008
    • Dec 2011
    • Turin
    Head of world wide customer care Fiat auto (Fiat, Alfa Romeo, Lancia)

    Governance on 18 European branches & 8 “overseas” subsidiaries of Automotive Group. Management and definition of Customer Care Budgets in Europe and overseas. Management of call centre sales activity. Monitoring customer care process quality on all markets. Management of all requirements concerning customer information & complaints, connecting them to the proper departments. (Vouches for customers in the Group).

  • FCA logo - Work experience Giorgio Riso
    • Jun 2001
    • Dec 2002
    • Turin
    Brand autoexpert: responsible for italian market

    Responsible for market development, full responsibility for Profit & Loss Account Responsible for the realisation of sales development plans and target achievements as far as volume and turnover are concerned nationally. Management of online business sales Coordination of 24 resources (4 staffed centres and 20 sales forces). Managed budget: approx. € 9,800,000 Results: 110,000 used cars sold in 2002; 100% of the annual target reached + an additional 15% versus 2001 (96,000)

  • FCA logo - Work experience Giorgio Riso
    • Jun 1996
    • Dec 2001

    Responsible for re-organisation Dealers of North-West Area: Realisation and implementation of promotional & local market policies, marketing plans, customer segments, price position - SWOT analysis and business plans. Improvement of Customer Satisfaction and Employer Satisfaction Optimisation of Secondary sales network, spare parts sales and Customer Satisfaction Plan and implementation of incentive scheme for the sales force Definition of initiatives to be perfomed and Business Plan completion Secondary sales network: optimisation of territorial coverage (geomarketing) and assessment of single business unit skills After Sales marketing development, for the main sales network, market analysis and new business opportunities

Doctor Hail S.p.A is looking for technicians specialized in PDR and Push To Paint technique, availab…
Another important confirmation for Dottor Grandine: the firm has been awarded as “Excellence of…
Great result for Doctor Hail PLC, the italian leading company in the management of hail da…